Written Communication Basics Course


Extensive research done by numerous studies has created a clear connection between interpersonal skills, communication skills, and job performance. Excellent written communication skills allow for successful job performance and business success. The written communication basics course will teach how to write/present/sign texts with complex subject matter and a need for various levels of formality in language and construction.

Completing this course will help:

Who is the course for?

All who have written communication skills as key competence requirements for their job will benefit from completing the written communication basics course.

Training Outcomes

  • Narrative, discursive, reflective, argumentative, descriptive, expository, transactional, business correspondence, electronic texts, multi-media presentations.

  • The purpose for writing/signing, the target audience and the context are clear in relation to the learning task or activity.

  • The text type, style, and register selected are appropriate to the audience, purpose and context.

  • Language appropriate to socio-cultural sensitivities is selected and used in an appropriate manner without compromising own values or arguments.

  • Writing/signing is well-structured and conveys its message clearly.

  • Critical thinking skills are used as strategies for planning.

  • Brainstorming, mind-mapping, using spider diagrams, highlighting

    Writing/signing reflects a clear point of view with sound reasons and facts to support arguments and logical development of a clearly articulated premise.

  • Research skills are evident in the way data and information relevant to the context is identified, located, selected and synthesised for inclusion in the final text.

  • Meaning is clearly expressed through the use of a range of sentence structures, lengths and types.

  • The use of paragraph conventions and links between paragraphs in texts, promotes coherence and cohesion in writing/signing. Their use is explained with reference to logical progression, cause and effect and/or contrast.

  • The overall structure of a piece of writing/signing is controlled and the conclusion is clearly formulated.

  • Writing/signing produced is appropriate to audience, purpose and context. Corrections are an improvement on the original.

  • Control of grammar, diction/clarity of sign, sentence and paragraph structure is checked and adapted for consistency.

  • Logical sequencing of ideas and overall unity are achieved through redrafting.

  • There is clear evidence that major grammatical and linguistic errors are edited out in redrafts.

  • Inappropriate or potentially offensive language is identified and adapted/removed.

  • Obfuscation, excessive use of jargon, jargon used to exclude, insensitive choice of words, (gender, rank, hierarchies in familiar settings or organisations, family, sports, wealth) offensive or incorrect register

  • Experimentation with different layouts and options for presentation is appropriate to the nature and purpose of the task.

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