Business Ethics & Conduct Course
This course provides a broad introduction to a work environment. It is the starting point for learners in any business environment. The focus is knowledge, skills, values and attitudes in relation to the learner’s own work context and experience of the world of work.
The typical scope of this course includes ethics and professional behaviour of people in business organisations in their interaction with internal and external customers.
Completing this course will help in:
Who is the course for?
All who have communication skills, administration skills and business ethic skills as key competence requirements for their job will benefit from this course.
The concepts of values, belief systems and ethics are explained with examples.
The source(s) of values and belief systems are identified and an indication is given of how an individual`s ethics and values affect behaviour.
Ways in which an individual may change his/her belief or value system are identified with examples.
Ways in which an individual`s ethics impact behaviour and interpersonal relationships are indicated with examples.
The impact of personal ethics on the use of language is explained with examples.
The importance of respecting confidentiality is explained in its context.
Ways in which an individual can influence the behaviour of others are identified and an indication is given of how this can impact ethical conduct.
The concept of ethical business practice is explained with examples.
Adherence to company policy and confidentiality are discussed in terms of ethical conduct.
Ethical ways of receiving and giving gifts and favours in a business context are discussed with reference to an organisation`s code of conduct.
The importance of honesty in business dealings is explained with examples.
The deliverables in own work situation are identified and an indication is given of the importance of productivity, accountability, attendance and delivery of work on time.
Methods for dealing with unethical behaviour are demonstrated for three different situations.
Methods of dealing with unethical business conduct are demonstrated for three scenarios.
Own values and beliefs are compared to company practice and an indication is given of how an employee can deal with a situation where there is a conflict of an ethical nature.
Ways of dealing with instances where an employee`s rights are undermined are demonstrated in three case studies.